57 Albert Road, Tamworth, Staffordshire, B79 7JN Send Email
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The Patient Journey

Home > The Patient Journey

We Treat You as if you were a member of our family

All of our new & existing patients happiness and well-being is extremely important to all members of our team at all times.

We don’t only strive to achieve the best end results for our patients, but to also make actual journey of the treatment from start to finish enjoyable and comfortable.

What Can You Expect On Your Patient Journey?

From the very first point of contact, you will always be greeted by our friendly & professional team who will gladly provide you with any information you are after. We will always aim to accommodate your individual needs and will understand that your lifestyle can be very hectic so will book appointments accordingly.
Under no circumstance will we ever be pushy to patients into making a decision regarding:

Arranging a free consultation or appointment
Going ahead with treatment

We will always be honest and up front with any information with the treatments you are interested in, giving you all the accurate information you need with associated prices. At each step of the treatment we will ensure we explain everything that is happening and to double check you are always happy to continue.

The steps of the journey

Step 1 – Initial contact/enquiry
From the very first point of contact we will always communicate in a friendly, clear & professional manner.

Step 2 – Appointment booked
Once we have booked a suitable appointment for you, we will send you a text confirmation and also email our welcome pack that has further information about our clinic and directions on how to find us. If you have any more questions any member of the team will be more than happy to assist you.

Step 3 – Free consultation/first appointment
As soon as you enter our clinic you will always be greeted warmly and treated with respect, and every member of the team will be on hand to ensure your needs are met.
You will never be made to feel silly or stupid if you haven’t been to a dentist for a while, we will always be non-judgemental and we do understand visiting the dentist can cause a lot of stress and anxiety in patients. We also understand how scary the dentist can be and we will always take our time treating you to ensure this is truly an enjoyable experience.

Step 4 – Treatment plan
After your free consultation we will send out a treatment plan that includes all the options that were discussed with associated prices. If there is anything your still quite unsure about, we always urge you to ask as many questions as you would like.

Step 5 – Accepting treating
When you have had sufficient time to decide with option you would like to proceed with, we will be happy to book your first treatment appointment to meet your needs.

Step 6 – Treatment
Once the treatment has begun, we will follow the plan that was sent out to you. During the treatment, your dentist will keep you informed on how things are progressing and will explain if anything does need to slightly change from the agreed plan. Our aim is to make sure you leave 100% happy.

Step 7 – Aftercare
Once your treatment has been completed, we will check to ensure that you are 100% happy with the results (usually at a review appointment).

Our Promise To You

“We treat our patients as if they were a member of our family”

If your are interested in exploring your treatment options please do not hesitate to contact us and book your free consultation.

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Get in touch with us today on 01827 664 35